Bilingual Sleep Services Care Coordinator

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Receive calls from referral sources and secure referral orders through telephone, fax, and electronic methods in a call center setting.

• Organize the delivery of medical equipment and healthcare services.

• Reach out to patients, providers, and online tracking systems to verify delivery and service completion.

• Carry out follow-up quality inquiries to guarantee that service and care standards are upheld.

• Record patient communications in an internal database.

• Engage with patients daily regarding equipment compliance via phone, email, and text.

• Acquire and transmit clinical documentation to equipment providers.

• Relay patient status updates to supervisors, team members, and external entities.

• Gather and input accurate patient information.

• Access and enter patient compliance data across various manufacturer platforms.

• Respond to inquiries from patients, providers, and company personnel.

• Identify and address service issues and complaints.

• Maintain up-to-date knowledge of company policies, procedures, and regulatory, contractual, and accreditation standards.

• Provide after-hours on-call support when available.

• Adhere to confidentiality and HIPAA privacy and security regulations.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Must be proficient in both English and Spanish.

• High school diploma or GED is preferred.

• Comparable professional experience is advantageous.

• Must adhere to continuing education requirements.

• Focus on customer service.

• High level of integrity and trustworthiness.

• Ability to multitask and prioritize effectively.

• Strong time-management and organizational skills.

• Detail-oriented approach.

• Capacity to work under pressure and maintain punctuality.

• Flexibility and adaptability to change.

• Team-oriented with exceptional communication abilities.

• Ability to work at a physical desk and navigate the office/facility as necessary.

• Proficiency in operating office machinery and equipment.

• Visual capabilities including reading, distance vision, and peripheral vision.

• Ability to comply with confidentiality and HIPAA privacy and security protocols.

🏝️ Benefits

• Opportunity for remote work.

• Full-time schedule from Monday to Friday.

• Continuing education aligned with company, regulatory, contractual, and accreditation requirements.

• Equal employment opportunities and protections against discrimination.