Bilingual Guest Services Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address customer inquiries, requests, and concerns through phone, email, social media, and live chat.

• Quickly assess guest needs and deliver solutions on the first interaction.

• Maintain composure in challenging situations and escalate issues as needed.

• Document feedback, requests, and concerns in the ticketing/record management system.

• Communicate information with company leadership to enhance the customer experience continually.

• Achieve targeted response time objectives.

• Act on guest feedback regarding service quality and efficiency.

• Report directly to the Guest Services Manager.

⛳️ Requirements

• Strong proficiency in both French and English, both spoken and written.

• A high school diploma is mandatory.

• Competency in Microsoft Word, Excel, and Outlook is required.

• Ownership of a personal computer is necessary.

• A dependable high-speed internet connection is essential.

• Experience in a call center or remote call center setting is preferred.

• Background in a movie theater or understanding of cinema operations is an asset.

• Familiarity with customer loyalty programs is advantageous.

• Proficiency in an additional language is a plus.

• Demonstrates a positive attitude, empathy, respect, and kindness.

• Exhibits professionalism, reliability, and a strong work ethic.

• Capable of multitasking and meeting deadlines effectively.

🏝️ Benefits

• Bilingualism premium (when applicable).

• Comprehensive, detailed online training provided.

• Highly flexible scheduling options available.

• Opportunity to work from home or at any Cineplex location across Canada.

• Collaborative, engaging, and team-oriented work environment.

• Accommodations offered at all stages of the hiring process.