Whole Health Coach – Bilingual Spanish/English

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct personalized 30-minute one-on-one coaching sessions utilizing motivational interviewing and evidence-based strategies for behavior change.

• Uncover intrinsic motivation and collaboratively establish actionable SMART goals.

• Lead group coaching sessions and workshops.

• Provide continuous accountability, assess progress, and modify strategies to ensure long-term success for members.

• Administer relevant screening tools and health measurements as permitted within your scope of practice.

• Maintain prompt clinical documentation and develop tailored care plans.

• Act as a subject matter expert in behavior change for the multidisciplinary care team.

• Utilize health conditions and trend data to direct members toward appropriate care and remove obstacles.

• Connect members with digital health tools, health plan benefits, employer wellness initiatives, and community resources.

• Address member concerns with empathy and professionalism.

• Conduct proactive outreach calls to re-engage members and monitor participation.

• Handle scheduling, appointment coordination, and follow-ups for an active member panel.

• Engage in wellness campaigns, incentive programs, and client events.

• Elevate clinical or technical issues according to established operating protocols.

• Participate in quality assurance reviews, call audits, and regular feedback sessions.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• National Board-Certified Health and Wellness Coach (NBC-HWC) credential is mandatory.

• A Bachelor’s degree in Health Science, Kinesiology, Nutrition, Psychology, or a comparable field is required.

• At least 2 years of experience in health coaching is necessary.

• Bilingual proficiency in English and Spanish.

• Certification as a Diabetes Prevention Program (DPP) Lifestyle Coach is preferred.

• Experience in delivering care via telehealth or within a remote team structure is preferred.

• Strong foundational knowledge that differentiates health coaching, health education, and the boundaries of behavioral health/therapy.

• Demonstrated excellence in customer service with a history of enhancing patient engagement and retention.

• Preferred technical proficiency with Electronic Medical Record (EMR) systems, Salesforce, and Google Workspace.

• Exceptional verbal and written communication skills.

• Strong skills in caseload management, multitasking, and attention to detail.

• Ability to thrive in a fast-paced, dynamic environment and embrace ongoing feedback.

• Willingness to adjust work hours based on the availability needs of members, the company, and clients.

• Availability to work Monday through Friday, from 8 am to 5 pm PST.

• Must maintain a dedicated, private, and professional workspace for virtual consultations.

• Compliance with the NBHWC Code of Ethics, HIPAA, PHI/PII protection protocols, and IT security standards is essential.

🏝️ Benefits

• Remote work options.

• Virtual care delivery environment.

• Engagement in wellness campaigns, incentive programs, and client events.

• Equal Employment Opportunity.

• Support for accommodations during the application or interview process.