Bilingual Seasonal Call Center Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Manage incoming calls via an automated phone system.

• Respond to routine and moderately complex inquiries from both members and providers.

• Route calls to the relevant department as necessary.

• Investigate inquiries from members and providers, delivering timely responses that adhere to established SLAs.

• Record customer interactions within a CRM system.

• Process written requests from members efficiently.

• Keep accurate records by updating account histories with the outcomes of inquiries.

• Work collaboratively with team members, supervisors, and customers to address customer service issues.

• Make outbound calls to members for voicemail follow-ups, information requests, and various operational business needs.

⛳️ Requirements

• Bilingual proficiency in English and Spanish.

• Minimum of six months experience in customer service or phone-based support.

• A typing speed of 25 WPM with an accuracy of 90% is required.

• Excellent communication skills—clear, caring, and professional.

• Strong computer proficiency, including MS Office and internet navigation.

• Dependability, adaptability, and a strong commitment to achieving quality results.

• Ability to collaborate effectively with various departments and team members.

• Proficient with computer applications, telephone systems, and help desk or customer support software.

• Must have a high-speed Internet connection via wired Ethernet; no Wi-Fi, satellite, hotspot, or mobile broadband connections are allowed.

• Required upload speed of 25 Mbps and download speed of 50 Mbps.

• Internet Service Provider must have stability with 1% or less packet loss.

• Latency should be under 100ms.

• An available cell phone or tablet running Android 8.0 or later, or iOS 14 or later.

• Installation of Microsoft Authenticator (MFA) as required by Qualfon IT is mandatory.

🏝️ Benefits

• Paid training.

• Access to the Qualfon University scholarship program, enabling team members to continue their education and earn a college degree.

• Complimentary access to personal and professional support through Qualfon Care Coaches.

• Enjoyable work environment with Fun@Work initiatives.