Bilingual Registry Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Assist in the daily operations of the technical support and call center for the NJ Workforce Registry project under the New Jersey Department of Human Services, Division of Family Development.

• Offer customer service and troubleshooting assistance to Registry participants and associated training and technical assistance providers.

• Communicate with program administrators and registry clients through phone and email channels.

• Promptly return daily phone calls and emails.

• Manage incoming calls during designated phone hours.

• Input data into the Registry and maintain members’ profiles.

• Respond to customer inquiries and provide registry support and technical assistance on the Registry and Learning Management System.

• Handle emails, scan and track USPS mail, enter Registry data, process applications, and verify educational and professional development hours.

• Educate workforce clients about Career lattice, Credentials, Apprenticeships, Scholarships, and Career pathways.

• Update and maintain existing Registry data and information.

• Provide technical assistance regarding Registry features and functionalities.

• Address issues related to grant funds requests and troubleshoot related problems.

• Follow up with candidates for grant funds regarding incomplete application items.

• Enter grant funds data and generate reports for the Executive Director.

• Record grant approvals and funds into the Registry and collaborate with the Executive Director for approvals and payments.

• Offer local program/provider support for Registry functionalities.

• Deliver training and technical assistance to stakeholders, including Sponsoring Agencies.

• Promote collaboration with key stakeholders and partners concerning education, training, experience, and regulatory systems.

⛳️ Requirements

• Bilingual in Spanish and English.

• Experience in a help desk or call center setting, including application support or client/customer service.

• Bachelor’s degree, or a high school diploma with three (3) years of call center/office management experience with sponsoring agencies.

• Strong organizational capabilities.

• Exceptional attention to detail.

• Outstanding writing proficiency.

• Active listening skills.

• Proficient computer skills.

• Familiarity with MS Windows, Excel, and Word.

• Strong customer service orientation.

• Demonstrated ability to effectively present information and respond to inquiries from leadership, clients, and customers.

• Capability to manage time effectively in a fast-paced environment.

• Fluent communication and interpersonal skills with customers, business teams, and technical colleagues.

• Proven analytical and problem-solving skills.

• Strong file management abilities (both electronic and paper).

• Must be authorized to work in the United States; PCG does not provide sponsorship for newly hired foreign national workers for work authorization, including H-1B sponsorship.

🏝️ Benefits

• Medical and dental care benefits.

• 401k plan.

• Paid Time Off (PTO).

• Parental leave.

• Bereavement leave.