Bilingual Patient Engagement Specialist I – English/Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and manage incoming requests from current outreach campaigns.

• Employ advanced prospecting methods to connect with patients in a personalized and engaging manner.

• Utilize an auto-dialer tool to make between 150 to 200 outbound calls to patients daily.

• Engage with approximately 80 to 100 patients and schedule an average of 19 appointments each day.

• Establish trust with potential patients and caregivers to promote and encourage appointment bookings.

• Inform patients about the significance of receiving ordered services and the advantages of in-home care with Sprinter Health.

• Develop a comprehensive understanding of each partner's care model to address patient inquiries effectively.

• Collaborate with representatives and healthcare professionals to ensure a smooth patient experience.

• Forward customer inquiries and concerns to other teams for further assistance.

• Carry out additional duties and/or projects as assigned.

⛳️ Requirements

• Minimum of 2 years of experience in outbound call centers, including at least 1 year within the healthcare sector.

• Proficient in utilizing electronic health record (EHR) systems and other healthcare software.

• Exceptional written and verbal communication skills for presenting and clarifying information to customers.

• Demonstrated ability to manage multiple communication channels such as phone, email, chat, etc.

• Experience with Zendesk is preferred.

• Familiarity with Five9 is preferred.

• Background in an on-demand service or healthcare setting.

• Fluent and precise communication regarding medical topics in Spanish.

• Capability to work from a home address located in the United States.

• Availability to work within one of the specified U.S. time zones: Eastern, Central, Mountain, or Pacific.

🏝️ Benefits

• Medical, Dental and Vision coverage.

• 401(k) plan with a matching contribution.

• Flexible Paid Time Off (PTO).

• Generous parental leave policy (16 weeks for the birthing parent, 8 weeks for the non-birthing parent).

• $10,000 lifetime maximum coverage for infertility and fertility treatments.