Bilingual Registered Nurse, English/Spanish – Triage

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Monitor and respond to both inbound and outbound calls for a multi-state nurse triage telephone service.

• Implement Schmitt-Thompson telephone triage protocols and accurately document patient interactions within client EHR systems and/or the Call 4 Health platform.

• Conduct clinical assessments and triage patients via telephone or patient portals.

• Manage medication prescription refills in accordance with established protocols.

• Inform providers of critical results and facilitate follow-up care after hospital discharges or surgical procedures.

• Coordinate referrals and collaborate on prior authorization requests that require clinical consultation.

• Address inquiries from hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles.

• Engage in Remote Patient Monitoring programs by reviewing vital signs and providing education on chronic disease management.

• Screen and qualify patients for clinical trials, conduct follow-up outreach, and deliver patient education.

• Collaborate with the healthcare team to enhance patient care delivery.

⛳️ Requirements

• Bachelor's degree or higher in Nursing or a related field.

• Associate's or Bachelor's Degree in Nursing.

• A minimum of 2–4 years of full-time clinical experience as a Registered Nurse.

• Prior experience in telephone triage using electronic triage systems.

• Familiarity with at least two different Electronic Health Record (EHR) platforms.

• An active, unencumbered Enhanced Nurse Licensure Compact (eNLC) license is required.

• Willingness to obtain additional state licenses as requested by the company.

• Licenses from Minnesota, Oregon, New York, Nevada, Massachusetts, and Illinois are required.

• Capability to manage and accurately document a minimum of four calls per hour during peak periods.

• Ability to work remotely from a private, HIPAA-compliant home workspace.

• Space to accommodate company-provided equipment.

• Reliable broadband internet access.

• Ability to participate in staff meetings through telephone or video.

• Capacity to sit for extended periods while using a headset or earpiece.

• Sufficient visual acuity to read computer screens, scripts, and forms.

• Ability to excel in a fast-paced remote environment.

• Flexibility and adaptability to change, along with effective stress-management skills.

• May require occasional overtime or adjusted start times based on operational demands.

🏝️ Benefits

• Remote work opportunities.

• Company-provided equipment necessary for job performance.

• Reasonable accommodations may be made for individuals with disabilities.