Bilingual Program Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute general administrative duties, which include managing mail, typing, and organizing filing systems.

• Develop and maintain precise, current patient records within the CRM.

• Carry out administrative functions that facilitate patients’ advancement through the program.

• Collaborate with team members and healthcare professionals concerning prescription renewals.

• Manage incoming and outgoing faxes, calls, and other communications.

• Label and attach documents to the CRM and program drives.

• Review and report any adverse events.

• Process copayment requests for patients, pharmacies, and physicians when applicable.

• Audit and uphold business-location reports, rectify discrepancies, and inform relevant personnel.

• Engage in both scheduled and unscheduled departmental projects and training sessions.

• Greet patients during appointments and assist with the iMD education program on clinic iPads.

• Verify patients’ next appointment dates.

• Order and receive office supplies and equipment for designated clinics.

• Coordinate the delivery and installation of equipment for new clinics.

• Follow up with programs and pharmacies regarding any missing medications or documents.

• Address IT issues in assigned clinics in partnership with the IT team.

• Prepare charts and medications for appointments scheduled for the next day.

• Transport medications, blood samples, and supplies to other clinics as required.

• Participate in medication inventories, audits, temperature-variation reports, and courier-return procedures.

• Contribute to quality activities to ensure the Innomar clinic maintains ISO certification.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High school diploma; post-secondary education is preferred.

• Technical or vocational training, or an equivalent combination of education and experience.

• 3–5 years of experience in a comparable administrative position.

• Familiarity with Salesforce or another CRM system is an advantage.

• Post-secondary education in medical office administration or a related qualification is preferred.

• A minimum of two years of experience in the healthcare sector.

• Effective communication skills, both verbally and in writing, in English; proficiency in French is a plus.

• Comprehensive knowledge of the Microsoft Office Suite is essential.

• Strong critical-thinking and analytical capabilities.

• Excellent organizational skills and meticulous attention to detail.

• Outstanding problem-solving abilities.

• Capacity to implement processes that ensure satisfactory audit practices.

• Ability to work autonomously as well as collaboratively in a team setting.

• Understanding of the pharmaceutical distribution industry is advantageous.

• Strong business and financial insight.

• Proficient analytical and mathematical skills.

• Exceptional customer service capabilities.

• Proficiency in Microsoft Word, Excel, PowerPoint, and other Office applications.

• May be required to be on standby or on call as part of this position.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family-building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.