Bilingual Personal Injury Case Manager

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Assume responsibility for designated follow-ups and fulfill duties with minimal oversight.

• Work in tandem with attorneys, paralegals, and other team members to ensure cases progress smoothly.

• Raise urgent issues, case delays, or documentation problems to the relevant legal team member.

• Provide timely updates to attorneys and paralegals regarding case status, documentation, coverage details, balances, and pertinent findings.

• Aid in post-intake file development by collecting and organizing necessary case information.

• Assist with coordinating property damage for auto accident cases as needed.

• Monitor outstanding balances following clients' completion of medical treatment.

• Coordinate billing matters with medical providers to ensure accurate and timely processing.

• Keep track of medical record requests and update internal case files with the correct status information.

• Consistently follow up on pending medical records, bills, and incomplete documentation.

• Request medical records, bills, and supporting documentation from medical providers and healthcare facilities.

• Manage approximately 30 mixed inbound and outbound calls daily with clients, medical providers, healthcare facilities, and insurance representatives.

• Adapt to changing procedures and increased responsibilities as the role evolves.

• Maintain proactive, empathetic, and professional communication, balancing compassion with necessary assertiveness.

• Accurately document communications with clients, providers, and insurance representatives.

• Prepare and dispatch letters of representation.

• Identify missing or incomplete documents and perform timely follow-ups with the relevant parties.

• Utilize RingCentral for managing professional communications with clients and external entities.

• Ensure electronic case files are complete, organized, accurate, and confidential.

• Act as the primary contact for clients, providing timely case updates and maintaining consistent communication throughout the case lifecycle.

• Verify insurance coverage details and record findings in the appropriate internal systems.

⛳️ Requirements

• Full professional fluency in both English and Spanish is required.

• Prior experience in personal injury case management, legal support, insurance coordination, medical records management, or a related field is preferred.

• Experience in communicating with clients, medical providers, healthcare facilities, and insurance companies.

• Capability to manage around 30 mixed inbound and outbound calls per day.

• Availability to work Monday through Friday from 8:30 AM to 5:00 PM Pacific Time.

• Experience in requesting, tracking, and organizing medical records and related documentation.

• Familiarity with insurance coverage verification, medical provider billing, and balance tracking.

• Ability to maintain accurate, complete, and confidential electronic case files.

• Comfort in supporting personal injury matters, including auto accident cases and property damage coordination.

• Proficiency with RingCentral for communications with clients and providers.

• Familiarity with legal case management systems, customer relationship management platforms, and electronic document management tools is preferred.

• A reliable internet connection and a professional remote work environment are necessary.

• Proficiency in English and Spanish is required.

🏝️ Benefits

• Opportunity for remote work.

• Certification as a Great Place to Work.

• Long-term professional development opportunities.

• Collaborative legal environment.