Bilingual Client Intake Specialist, Mandarin & English

This is a fully remote position, open to applicants in China, +2 more countries.

📋 Description

• Act as the main point of contact for client communications via phone calls, emails, and social media inquiries.

• Deliver professional bilingual assistance in Mandarin and English.

• Evaluate inquiries, determine client needs, arrange consultations, and assist potential clients throughout the intake process.

• Establish rapport with clients, follow up on inquiries, and aid in converting leads into retained clients.

• Achieve monthly sales and consultation goals.

• Oversee calendars, inboxes, communications, and deadlines.

• Offer daily operational support to the management team.

• Keep precise client records in CRM systems, including interactions, follow-ups, and intake progress.

• Coordinate with clients, business partners, and third parties.

• Work alongside attorneys and team members to ensure streamlined workflows and client satisfaction.

• Complete a potential short video assessment that simulates a role-specific scenario during the application process.

⛳️ Requirements

• At least 2 years of experience in client relations, customer service, administrative support, or a related field (required).

• A bachelor's degree in communications, business administration, or a related area is preferred.

• Proficient in both written and verbal Mandarin and English (required).

• Previous experience with a U.S.-based law firm, ideally in immigration law (highly preferred).

• Knowledge of CRM software, virtual communication platforms, and scheduling tools.

• Competence in Microsoft Office Suite, email management systems, and virtual collaboration tools.

• Excellent interpersonal skills, meticulous attention to detail, and ability to handle multiple tasks simultaneously.

• A reliable internet connection and a dedicated home office setup.

• Familiarity with communication through RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.

• Availability during standard working hours from 8:00 AM to 5:00 PM Pacific Time, or alternative shifts to accommodate time differences.

🏝️ Benefits

• Extensive training to ensure your success in the role.

• Continuous opportunities for professional growth and career advancement.

• A collaborative and empowering culture within a global team.

• A fully remote position based in Asia.

• Flexible scheduling to enhance productivity and maintain work-life balance.

• Work from the comfort of your home without the need for commuting.

• Holiday pay for all U.S. federal holidays recognized by the firm.

• Performance-based bonuses to acknowledge your contributions.

• Regular remuneration evaluations to ensure fair and competitive pay.

• A supportive, growth-focused, collaborative, and empowering workplace culture.

• An environment that fosters innovation and continuous learning.