Bilingual Patient Support Representative, Spanish Speaking

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the initial point of contact for patients reaching out to the Patient Support Department.

• Offer information and respond to inquiries regarding patient services and orders.

• Handle 40–50 incoming calls daily with compassion and empathy.

• Uphold Aveanna's values when interacting with patients.

• Accurately complete daily data entry tasks in a timely manner.

• Strive to meet daily and monthly metrics and KPI objectives.

• Engage in virtual meetings and participate in role-specific training.

⛳️ Requirements

• Fluency in both Spanish and English is essential.

• Availability to work Saturdays from 8am to 1pm CST is required.

• Professional phone etiquette is necessary to effectively de-escalate concerns or upset patients daily.

• Must be organized and self-sufficient to complete data entry tasks accurately and promptly.

• Comfortable working towards daily and monthly metrics and KPI goals.

• Confidence in learning new computer programs and software is important.

• Ability to maintain a quiet, dedicated workspace free of background noise and distractions.

• Capable of participating in virtual meetings with a professional, camera-ready appearance.

• Demonstrated strong time-management skills and a sense of accountability and self-direction are required.

• Must have access to reliable, high-speed internet.

• A minimum of 2 years of experience in a call center environment is required.

• At least 1 year of experience in the medical field or familiarity with medical terminology is preferred (especially with DME and Home Healthcare).

• High school diploma or GED is necessary.

🏝️ Benefits

• Equipment Provided.

• Fun, Inclusive Work Environment.

• Comprehensive Benefits Package (including Sick Time, Vacation, 401K, Dental, Vision, Life Insurance).

• 2 Bonus Days Off (“Fun Day” and “Inclusion Day”).

• 6 Paid Holidays.

• Supportive Team with Role-Based Training to Support Your Success.

• Internal Opportunities for Advancement.

• Interactive Clubs and Engagement Opportunities.