Bilingual Operations Specialist, Japanese, English

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Oversee comprehensive import operations for equipment, spare parts, and operational shipments entering Korea.

• Examine shipping documents, including Commercial Invoices, Packing Lists, Certificates of Origin, and HS classifications.

• Initiate requests and track documentation corrections with suppliers.

• Prepare and submit customs pre-notification documents to brokers.

• Coordinate shipment timelines with suppliers, logistics partners, hospitals, and internal stakeholders.

• Supervise customs clearance processes and address customs inquiries.

• Assist in HS code classification investigations and resolutions.

• Organize final delivery schedules with clients, hospitals, and carriers.

• Oversee incoming and outgoing inspections.

• Keep detailed records of shipments, track costs, and maintain operational documentation.

• Identify and manage shipment exceptions effectively.

• Support the administration of the Korean legal entity, which includes registrations, government filings, utility payments, local taxes, statutory obligations, company credit, and tender eligibility.

• Oversee supplier invoices and manage operational payments.

• Collaborate with Finance, tax agents, and auditors on corporate tax and VAT obligations.

• Assist with accounts payable and administration of operational expenses.

• Communicate with banking partners regarding operational banking functions.

• Maintain financial records for auditing purposes.

• Ensure employee records and personnel files comply with local legislation.

• Manage onboarding, employment changes, and offboarding documentation.

• Support company insurance programs and administration of employee benefits.

• Maintain documentation for tender and regulatory compliance.

• Coordinate employment verification and handle administrative HR requests.

• Ensure the confidentiality and security of employee data and records.

• Serve as the primary operational point of contact among suppliers, freight forwarders, customs brokers, hospitals, government entities, finance providers, and internal teams.

⛳️ Requirements

• Minimum of 3 years' experience in operations administration, logistics coordination, import/export administration, supply chain support, or business operations.

• Proven experience with customs clearance and import documentation.

• Strong knowledge of Korean business administration and operational compliance requirements.

• Experience in liaising with government agencies, customs brokers, and external service providers.

• Proficient in Microsoft Office applications, especially Excel, Word, and Outlook.

• Exceptional organizational and record-management abilities.

• Fluent in Korean, with business-level proficiency in English and Japanese.

• Capable of managing multiple priorities in a dynamic environment.

• Experience in medical devices, healthcare, technology, manufacturing, or regulated industries is a plus.

• Familiarity with ERP systems such as Sage, SAP, Oracle, or similar is desirable.

• Understanding of Korean import regulations and HS classifications is advantageous.

• Experience in supporting tender submissions and legal entity administration is preferred.

🏝️ Benefits

• Permanent, full-time employment.

• Equal Opportunity / Affirmative Action employer.

• Employees enjoy the stability and reach of a large global enterprise while benefiting from the agility and innovation of a startup.

• Comprehensive company insurance programs and support for employee benefits.

• Opportunities for professional development.