Bilingual Medical Sales Representative – Dental

This is a fully remote position, open to applicants in Brazil, +5 more countries.

📋 Description

• Perform outbound sales and initiate cold calls to potential patients.

• Connect with leads and establish rapport through patient-focused discussions.

• Assess leads and identify their needs, interests, and scheduling obstacles.

• Communicate the dental services and their advantages.

• Address inquiries, concerns, and objections effectively.

• Assist qualified leads in scheduling appointments.

• Carry out follow-ups, lead nurturing, and re-engagement activities.

• Strive to achieve sales, appointment-setting, conversion rates, and other key performance indicators (KPIs).

• Respond to patient inquiries via phone, email, chat, and text.

• Manage inbound calls.

• Schedule, reschedule, and coordinate patient appointments.

• Maintain precise calendars.

• Provide patients with clear information and next steps.

• Keep accurate records in the CRM and patient files.

• Document calls, conversations, follow-ups, outcomes, and appointment statuses.

• Track lead sources and progression through the sales pipeline.

• Align outreach efforts with marketing initiatives.

• Support campaign tracking and lead-source reporting.

• Monitor performance and maintain records for reporting and follow-ups.

• Ensure a positive patient experience while supporting the growth of the dental practice.

⛳️ Requirements

• Proficient in professional communication in both Spanish and English.

• Relevant experience in sales, cold calling, appointment scheduling, lead generation, lead conversion, or a similar role focused on results.

• Experience making outbound calls and following up with potential customers or patients.

• Strong capability in qualifying, nurturing, and following up with leads.

• Confident and persuasive communication abilities.

• Skillful in addressing questions, concerns, and objections professionally.

• Excellent active listening and interpersonal skills.

• Outstanding written communication proficiency.

• Comfortable working towards measurable sales and appointment-setting KPIs.

• Strong follow-up and relationship-building abilities.

• Capacity to manage multiple leads and conversations concurrently.

• Robust organizational, time management, and attention to detail skills.

• Ability to keep accurate records of leads and activities.

• Comfortable in a fast-paced, performance-oriented environment.

• Experience in lead qualification and nurturing.

• Familiarity with managing follow-up sequences and outreach.

• Ability to synchronize outreach efforts with marketing campaigns.

• Proficient in accurately tracking lead sources and performance metrics.

• Understanding of conversion rates and other sales KPIs.

• Must comply with HIPAA regulations.

• Must uphold patient confidentiality.

• Must be adept in speaking and writing clear, professional English.

• Must possess relevant experience in sales, appointment-setting, lead generation, healthcare, dental, or related fields.

• Must be able to submit an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must be available for video meetings with the camera on when necessary.

• Must be available on Saturdays and Sundays for 10 hours each day (20 hours weekly).

• A reliable laptop or desktop computer is required.

• A stable high-speed internet connection of at least 25 Mbps is essential.

• A noise-canceling headset is necessary.

• A working webcam is required.

• A quiet and professional work environment is mandatory.

• Previous experience as a Dental Virtual Assistant, in dental or healthcare sales, dental appointment scheduling, or patient coordination is preferred.

• Familiarity with dental terminology and a basic understanding of dental insurance is preferred.

• Experience with Open Dental, Dentrix, Eaglesoft, CRM platforms, or VoIP/cloud-based phone systems is preferred.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Performance-based commissions for achieving KPIs.