This is a fully remote position, open to applicants in Nevada.

📋 Description

• Conduct over 50 outbound calls daily to potential patients and their caregivers.

• Assist patients throughout the enrollment process while addressing their goals and concerns.

• Handle incoming communications and prioritize requests accordingly.

• Facilitate connections between patients and the relevant team members.

• Secure patient consent and complete enrollment surveys effectively.

• Refer urgent matters to clinical teams for immediate attention.

• Provide feedback to internal teams regarding patient and provider requirements, referral patterns, and access challenges.

• Adhere to a structured schedule to enhance patient access.

• Achieve daily, weekly, and monthly enrollment targets.

• Successfully pass routine call audits for compliance and quality assurance.

⛳️ Requirements

• A minimum of 3 years’ experience in enrollment, patient outreach, call center, or Sales Development Representative (SDR) roles with significant phone engagement.

• Proven experience using a CRM system such as Salesforce for documentation.

• Familiarity with Slack, Salesforce, Zoom, Google Suite, and Electronic Health Records (EHRs).

• Proficiency in Spanish is required.

• Excellent written and verbal communication skills.

• Capacity to adapt to new systems and workflows seamlessly.

• Candidates must reside within Pacific Standard Time (PST) or Mountain Standard Time (MST) zones.

• Basic Life Support (BLS) certification is mandatory for patient-facing roles; candidates without certification at the time of hiring must obtain it by their start date.