Bilingual Front Desk Virtual Assistant, Spanish-English

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for patients

• Deliver professional administrative and front-desk assistance

• Handle incoming calls from patients in both English and Spanish

• Arrange, modify, and cancel appointments

• Gather and accurately input patient information

• Dispatch relevant forms and documents to new patients

• Address general inquiries at the front desk

• Direct billing, insurance, medication, or other specialized inquiries to the appropriate team member

• Take precise notes and document pertinent information

• Ensure a friendly, professional, and supportive patient experience

• Adhere to established procedures for managing confidential information

• Uphold patient privacy and comply with HIPAA regulations

• Utilize the company's designated phone, email, scheduling, and electronic record systems

⛳️ Requirements

• Bilingual in English and Spanish, both written and verbal

• Exceptional verbal communication skills and phone etiquette

• Previous experience in front desk, receptionist, customer service, or healthcare preferred

• Strong organizational skills and attention to detail

• Comfortable managing multiple tasks and scheduling appointments

• Professional, friendly, and patient-oriented demeanor

• Capable of handling confidential information with care

• Willingness to learn new software and systems

• Open to completing HIPAA certification

• Experience working with Spanish-speaking patients is a plus

• Preferred experience in a medical or healthcare front desk role

• Experience in appointment scheduling is preferred

• Familiarity with EHR or scheduling systems is a plus

• Prior experience handling patient calls is preferred

🏝️ Benefits

• Competitive hourly wage

• Timely payments, guaranteed

• Payments processed through Wise

• Direct client training provided

• Dedicated Account Manager as your contact

• Stable, long-term position with a growing U.S.-based company

• Exposure to a variety of modern SaaS platforms

• Opportunities for increased responsibilities as the company grows

• Recognition for tenure among long-term team members

• Clear paths for escalation

• Fully remote work — operate from home

• Long-term account placements (not gig-style work)

• Supportive team culture across all accounts

• Opportunity to build your U.S. industry experience

• Exposure to various practice types and platforms

• Potential for increased hours or additional accounts based on performance

• Enhance your resume with verified, legitimate U.S. client experience

• We value loyalty and recognize those who grow with us