Bilingual Disability Claims Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate disability claims from the initial decision through the development of case management plans.

• Identify necessary supports, oversee treatment, and monitor the progress of case management plans.

• Collaborate with claimants, employers, and providers associated with each case.

• Proactively manage files and maintain regular communication with all stakeholders.

• Evaluate the utilization of claims tools such as rehabilitation and request ongoing medical information as required.

• Review key dates throughout the claim lifecycle and regularly update case management plans.

• Ensure that assigned-case tasks adhere to service-level standards.

• Make timely and potentially challenging decisions and communicate them effectively.

• Handle escalations with employers and claimants.

• Cultivate relationships with claimants, treatment providers, physicians, employers, group administrators, human resources, and lawyers.

• Ensure efficient and consistent use of the electronic case management system.

⛳️ Requirements

• A university degree or a completed college diploma in areas such as occupational health, disability management, kinesiology, education, human resources, or legal studies is preferred but not limited to these fields.

• A combination of education and/or experience demonstrating strong analytical, decision-making, and problem-solving skills.

• Experience in a professional environment showcasing critical decision-making, problem-solving abilities, teamwork, autonomy, and adaptability.

• Experience in evaluating various information sources to inform decisions and advise clients is a definite advantage.

• Proficiency in Microsoft Office applications (Word, Excel, and Outlook).

• Strong technical skills with the ability to multitask across multiple software applications while maintaining detailed online notes and tracking information.

• Bilingualism is required to cater to the needs of English-speaking clients.

• Proficient English language skills are necessary.

• Exceptional written and verbal communication abilities.

• Well-developed organizational and prioritization skills.

• An innovative mindset with the capability to influence operational change while focusing on client needs.

• Experience in providing customer care, support, and assistance, with the ability to convey complex information clearly.

• Strong initiative, leadership, and strategic thinking capabilities.

• Excellent problem-solving skills and the ability to work independently and collaboratively across all organizational levels.

• Ability to maintain a high degree of accuracy in a fast-paced environment.

🏝️ Benefits

• Flexible work arrangements and a strong emphasis on work-life balance.

• Comprehensive health, vision, and dental plan that is fully employer-paid from your first day.

• 100% employer-matched Defined Contribution Pension Plan.

• Annual Incentive Bonus recognizing your contributions to our success.

• Paid vacation along with an additional Vacation Purchase Program.

• Wellness benefits, health resources, and discounts for fitness centers.

• 15-week paid virtual training program.

• Career path that encourages professional growth and the acquisition of new skills.

• Accommodations or adjustments available during the recruitment process.