Bilingual Customer Service Representative – Federal

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver assistance and service to providers and members within the federal contact center.

• Skillfully resolve customer inquiries.

• Foster a positive team atmosphere.

• Ensure that callers receive the utmost level of customer service.

• Handle calls following the completion of virtual paid training.

• Communicate with customers and internal stakeholders in both English and French.

• Support providers and members across Canada during core hours of 7am–10pm AT.

• Work 7.5 hours per day, Monday to Friday, starting with the evening shift.

• Engage in shift bids based on seniority and business requirements.

⛳️ Requirements

• Willingness to work varying shifts from 7am to 10pm, Monday to Friday.

• Strong customer service orientation.

• Clear, concise, and friendly communication skills via email and phone.

• Training and education and/or relevant work experience in customer service or healthcare.

• Minimum of a high school diploma.

• Capacity to focus, maintain high attention to detail, and sit while using a computer and headset for extended periods.

• Over 2 years of Contact Centre experience is beneficial for success in this role.

• Strong technical skills and the ability to multitask while navigating various software applications simultaneously.

• Problem-solving skills and quick adaptability.

• Fluency in both written and verbal English and French.

• Reliability Status Clearance (Enhanced Level B), including fingerprinting, criminal record check, and credit check.

• Must have resided in Canada for a minimum of 5 years.

• Must possess Permanent Resident or Citizenship Status.

• A secure working area with a locked door, secure locked perimeter doors, and locked office space.

• A secure, quiet, and distraction-free work environment without conflicting responsibilities during scheduled work hours.

• Must ensure e-work space is secured when away.

• An approved home internet network is required.

🏝️ Benefits

• Monday to Friday shifts concluding at 10 pm AT / No overnight shifts / No weekends.

• Comprehensive virtual paid training program.

• Permanent full-time position with opportunities for advancement.

• Flexible work arrangements emphasizing work-life balance, including remote and hybrid work options.

• Extensive health, vision, and dental plan that is fully employer-paid from your first day.

• 100% employer-matched Defined Contribution Pension Plan.

• Annual Incentive Bonus.

• Paid vacation time.

• A gifted week of vacation in your first year.

• Optional Vacation Purchase Program.

• Opportunities for professional development.

• An award-winning culture, along with training and support.