Bilingual Customer Service Representative, English/French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide outstanding customer experiences during every customer interaction.

• Actively endorse Company products and initiatives with sound professional judgment.

• Assess account histories to comprehend customers’ financial conditions and identify effective measures to reduce loss.

• Adhere to Ford Credit policies and guidelines to deliver consistent, high-quality service.

• Serve as a Ford Credit brand ambassador while addressing sensitive financial matters with empathy, firmness, and professionalism.

• Handle a high volume of incoming and outgoing calls in a fast-paced setting.

• Quickly adjust to evolving priorities and account signals.

• Engage in team meetings, contribute insights, and work collaboratively with colleagues.

• Provide and receive constructive feedback from colleagues and supervisors.

• Contribute to team and company objectives by taking on new responsibilities and adapting to changes.

• Utilize company email and internet access in accordance with established policies.

⛳️ Requirements

• High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency.

• Exceptional written and verbal communication skills in both French and English.

• Expertise in managing challenging conversations and extracting information while upholding a professional demeanor.

• Proficient in MS Office (Word, Excel, Outlook).

• Ability to learn internal account management software.

• Capable of multitasking efficiently.

• Competent in working effectively within a remote team environment with a high level of accuracy.

• Prior experience in collections, credit, or a high-volume financial services environment where negotiation was a key responsibility.

• Skillful in answering inbound calls and making outbound calls with customer and dealer satisfaction as a priority.

• Capable of performing multiple tasks simultaneously and adapting to other work requirements as necessary.

• Proficient in resolving customer and dealer issues in a positive and professional manner.

• Candidates must reside in and be legally authorized to work in Canada.

• Ford Credit Canada Company does not sponsor work permit applications.

🏝️ Benefits

• Eligibility to participate in the Quarterly Flexible Bonus Rewards program.

• An Equal Opportunity Employer.

• Accommodations for applicants with disabilities throughout the recruitment, selection, and/or assessment processes, as necessary.