Bilingual Customer Service Representative, English and Spanish

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Manage both inbound and outbound calls within a call center setting.

• Act as the initial point of contact for customers.

• Engage with customers through phone, email, and face-to-face interactions to resolve inquiries, issues, and service requests.

• Support customers with payments, renewals, cancellations, and other policy-related inquiries.

• Address customer issues and complaints efficiently while upholding a professional and positive demeanor.

• Deliver precise information regarding the company's products, services, and policies.

• Record customer interactions and keep detailed documentation.

• Work collaboratively with colleagues to meet departmental objectives and service standards.

• Ensure high levels of customer satisfaction.

⛳️ Requirements

• Bilingual in Spanish and English is highly preferred.

• Minimum of 2 years of customer service experience in a BPO environment.

• Exceptional verbal and written communication abilities.

• Strong problem-solving skills with the capacity to remain composed in challenging situations.

• Prior customer service experience is essential.

• Experience in the insurance industry is advantageous.

• Good organizational abilities are required.

• Must be team-oriented, reliable, and maintain a professional demeanor.

• Availability for full-time employment and flexibility to work various shifts.

🏝️ Benefits

• Full-time employment opportunity.

• Flexible shifting schedule.