Bilingual Customer Service Representative, Dutch Speaking

This is a fully remote position, open to applicants in Suriname, +5 more countries.

📋 Description

• Respond to incoming calls and messages promptly during business hours, ensuring customers can interact with a live representative.

• Carefully listen to customer inquiries, take precise and accurate notes in GoHighLevel, and clarify the next steps.

• Direct inquiries to the suitable team member, which may include sales personnel, the project coordinator, or the business owner.

• Schedule calls directly into the relevant individual’s calendar instead of merely passing along messages.

• Identify and promptly escalate urgent issues related to ongoing renovation projects, such as water leaks, incorrect materials, or improperly installed tiles.

• Adhere to the client's written manual and established protocols when managing customer interactions.

• Ensure that every customer inquiry is followed up on and either resolved or appropriately handed over.

• Maintain open communication with the internal team to guarantee that customers receive timely updates.

⛳️ Requirements

• Previous experience in customer service, a call center, or a customer-facing support role.

• Proficient in Dutch, with the ability to communicate clearly and professionally with customers.

• Calm, friendly, and confident on the phone, even when addressing frustrated customers.

• Excellent listening skills and the capacity to take accurate notes while managing conversations.

• Comfortable utilizing software and digital tools; prior experience with CRM systems is a plus.

• Familiarity with GoHighLevel (GHL) is a significant advantage.

• Dependable, organized, and proactive, with a strong sense of ownership over customer inquiries.

• Capable of following written procedures while exercising sound judgment to identify urgent situations.

• Strong follow-up skills and a dedication to ensuring that no customer inquiry is overlooked.

🏝️ Benefits

• Fully Remote: Work from any location with international teams.

• Career Growth: Join companies in SaaS, MarTech, and B2B services.

• Peer Community: Connect with high-performing sales professionals in our network.

• Ongoing Support: Receive guidance from Huzzle before and after placement.