Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +37 more states.

📋 Description

• Act as the main point of contact for clients

• Oversee both incoming and outgoing customer communications

• Address and respond to customer inquiries

• Deliver exceptional customer service through attentive listening

• Manage confidential customer information with care

• Aim to resolve issues during the initial call when feasible

• Interact with customers in a professional manner

• Address and de-escalate customer concerns

• Escalate interactions as necessary

• Monitor call-related data for auditing and reporting purposes

• Provide input on call-related challenges

• Engage in upselling when necessary

• Utilize web-based tools to address inquiries and foster a positive customer experience

⛳️ Requirements

• Must be bilingual, fluent in both Spanish and English

• High School Diploma or equivalent required

• At least 6 months of experience in customer service

• Applicants must be 18 years of age or older

• Ability to type a minimum of 25 words per minute

• Comfortable using desktop computer systems

• Basic knowledge of Windows-based systems

• Previous experience in customer service and/or sales is preferred

• College degree is a plus but not mandatory

• Ability to adhere to established procedures

• Capability to collaborate effectively with teammates, supervisors, and support teams

• Strong skills in communication, listening, analysis, organization, and problem-solving

• Ability to prioritize tasks and perform well under pressure

• Must be able to work within a structured schedule with various shifts

• A dedicated workspace close to the router for a hardwired Ethernet connection is required

• Minimum internet speed of 15 Mbps download and 10 Mbps upload

• ISP latency must be under 50ms

• Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN

• Proof of internet speed is mandatory

🏝️ Benefits

• Medical, vision, and dental coverage

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs available as eligible

• Competitive 401(k) plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• FSA plans

• Discounts with retailers

• Opportunities for career advancement

• A workplace culture that is inclusive and diverse