Bilingual Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming customer calls and online chat inquiries.

• Assist customers in creating accounts and resetting passwords.

• Guide customers in uploading documents and navigating online platforms.

• Address inquiries related to healthcare coverage and eligibility.

• Resolve customer issues and provide prompt solutions.

• Maintain accurate records by documenting customer interactions.

• Adhere to established policies, procedures, and compliance guidelines.

• Provide a professional and empathetic customer experience.

• Assist customers during peak enrollment periods.

⛳️ Requirements

• Proficient in both English and Spanish.

• Experience in customer service.

• Background in handling inbound calls.

• Strong computer skills with the ability to navigate multiple systems.

• Exceptional communication and problem-solving skills.

• Capability to work independently in a remote setting.

• A quiet, professional home office with reliable internet connection.

• Positive and professional demeanor.

• Strong listening abilities and de-escalation skills.

• Quick learner of new systems.

• Customer-centric approach.

• Flexibility to adapt to changing processes and priorities.

• Must have availability from 7:45 AM to 10:00 PM local time.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.

• Life Insurance (Voluntary Life & AD&D for the employee and dependents).

• Short and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).