Bilingual Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming customer calls and chat requests in both English and Spanish.

• Assist clients with creating accounts, resetting passwords, and uploading documents.

• Respond to general inquiries and support customers in managing their accounts.

• Confirm eligibility for coverage and discuss healthcare plan options.

• Precisely record customer interactions and enter data into internal systems.

• Resolve basic issues and provide prompt solutions.

• Adhere to established policies and procedures within a regulated environment.

• Complete all necessary training, assessments, and certifications.

• Remain adaptable as processes and programs change.

• Assist customers during the open enrollment period in a high-volume call center setting.

⛳️ Requirements

• Bilingual proficiency in Spanish and English (mandatory).

• Prior experience in customer service or call center settings is preferred.

• Strong computer skills with the ability to navigate various systems.

• Ability to manage high call volumes while multitasking efficiently.

• Capability to deliver professional and supportive customer service.

• Experience in healthcare or insurance is a plus.

• Background in retail or food service with substantial customer interaction is advantageous.

• Familiarity with Microsoft Office applications is beneficial.

• A quiet, professional workspace is necessary.

• Must be available for shifts between 7:45 AM – 10:00 PM local time.

• Applicants must be U.S.-based, excluding California, Washington, D.C., Hawaii, and Puerto Rico.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and their dependents).

• Short-term and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).