Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming customer calls and chat inquiries in both English and Spanish.

• Assist clients with account setup, password recovery, and document submissions.

• Respond to general inquiries and aid customers in managing their accounts.

• Confirm eligibility for coverage and review various healthcare plan options.

• Accurately record customer interactions and input information into internal systems.

• Resolve basic issues and provide prompt solutions.

• Adhere to established policies and procedures within a regulated environment.

• Complete all necessary training, testing, and certifications.

• Maintain adaptability as processes and programs change.

• Assist customers during the open enrollment period in a high-volume call center that focuses on healthcare and insurance-related inquiries.

⛳️ Requirements

• Bilingual proficiency in Spanish and English (mandatory).

• Prior experience in customer service or call center settings is preferred.

• Strong computer skills and the ability to navigate various systems.

• Comfortable managing high call volumes and multitasking effectively.

• Capability to deliver professional and helpful customer support.

• Experience in the healthcare or insurance field is a plus.

• Background in retail or food service with significant customer-facing experience is a plus.

• Familiarity with Microsoft Office is advantageous.

• A quiet, professional workspace is required.

• Must have flexible availability between 7:45 AM – 10:00 PM local time.

• Completion of required training, testing, and certifications is mandatory.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – with options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for both employee and dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).