Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide an exceptional level of customer service experience

• Respond to customer phone inquiries

• Assist in resetting passwords

• Support customers in account creation

• Upload necessary documents

• Address general inquiries

• Interact with customers via phone and respond to online chat requests

• Aid customers in managing their accounts

• Verify eligibility for coverage options and review healthcare plans

• Diagnose, evaluate, and resolve customer issues promptly

• Develop innovative solutions to customer challenges

• Become knowledgeable about the company, its products, and policies

• Exhibit adaptability and embrace updates in projects or programs

• Consistently embody corporate values

• Enter customer data into a database

• Carry out various administrative tasks as assigned

⛳️ Requirements

• High school diploma or GED is mandatory

• Call center experience is preferred but not essential

• Willingness to complete two virtual assessments and submit a photo of the home workspace

• Must be available to work between 7:45 AM and 10:00 PM

• Extensive self-directed study, training, and testing are necessary

• Ability to progress through training and certifications is contingent on passing required exams

• Comply with regulated communication guidelines across all channels

• Understand and adhere to established procedures and policies

🏝️ Benefits

• Medical, dental, and vision coverage

• Critical illness, accident, and hospital insurance

• 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options

• Voluntary life insurance and AD&D for employees and their dependents

• Short-term and long-term disability insurance

• Health Spending Account (HSA)

• Transportation benefits available

• Employee Assistance Program

• Paid Time Off (PTO), vacation, or sick leave