Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming customer calls and chat inquiries in both English and Spanish.

• Assist clients with creating accounts, resetting passwords, and uploading documents.

• Respond to general inquiries and support customers in managing their accounts.

• Confirm eligibility for coverage and evaluate healthcare plan options.

• Precisely document customer interactions and enter data into internal systems.

• Resolve basic issues and provide prompt solutions.

• Adhere to established policies and procedures within a regulated setting.

• Remain adaptable as processes and programs change.

• Assist customers during the open enrollment period in a fast-paced call center focused on healthcare and insurance inquiries.

⛳️ Requirements

• Bilingual in Spanish and English (mandatory).

• Prior experience in customer service or call center settings is preferred.

• Strong computer skills and ability to navigate various systems efficiently.

• Comfortable managing high call volumes and multitasking.

• Capability to provide professional and helpful customer support.

• Experience in the healthcare or insurance sector is a plus.

• Background in retail or food service with significant customer-facing experience is advantageous.

• Familiarity with Microsoft Office applications is beneficial.

• Must have flexible availability between 7:45 AM and 10:00 PM in your time zone.

• A quiet, professional workspace is required.

• Completion of mandatory training, testing, and certifications is necessary.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – with options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and their dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits available.

• Employee Assistance Program (EAP).

• Time Off/Leave options (PTO, Vacation, or Sick Leave).