Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide the utmost level of customer service experience.

• Handle customer calls and online chat inquiries.

• Reset passwords and assist with account creation.

• Upload necessary documents.

• Aid customers in managing their accounts.

• Verify coverage eligibility and evaluate healthcare options.

• Diagnose, assess, and resolve customer issues promptly.

• Develop innovative solutions to consumer challenges.

• Maintain a deep understanding of the company, its products, and policies.

• Adjust to evolving project and program updates.

• Consistently embody corporate values.

• Adhere to regulated communication protocols and established procedures.

• Enter customer information into a database.

• Undertake various administrative tasks as assigned.

⛳️ Requirements

• This is an entry-level position.

• Requires extensive self-study, training, and testing.

• Eligibility to advance through training and certifications is contingent upon passing necessary exams.

• Must comply with regulated communication guidelines across all channels.

• Ability to interpret and adhere to defined procedures and policies.

• Capability to provide customer service via phone and online chat.

• Proficient in using databases for entering customer information.

• Bilingual skills are preferred as indicated by the job title; however, specific languages are not listed.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance and AD&D coverage for employees and dependents.

• Short-term and long-term disability insurance.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).