Bilingual Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage incoming customer phone calls and chat inquiries in both English and Spanish.

• Assist customers with creating accounts, resetting passwords, and uploading documents.

• Respond to general inquiries and aid customers in managing their accounts effectively.

• Confirm eligibility for coverage and review various healthcare plan options.

• Precisely document customer interactions and enter data into internal systems.

• Troubleshoot basic issues and provide prompt resolutions.

• Adhere to established policies and procedures within a regulated environment.

• Remain adaptable as processes and programs develop.

• Assist customers during the open enrollment period in a high-traffic healthcare and insurance call center.

⛳️ Requirements

• Bilingual proficiency in Spanish and English (mandatory).

• Must reside in the U.S.; applications from California, Washington, DC, Hawaii, and Puerto Rico are not accepted.

• Flexible availability between 7:45 AM and 10:00 PM in the candidate's time zone.

• Previous experience in customer service or call center settings is preferred.

• Strong computer skills and the ability to navigate multiple systems effectively.

• Comfortable managing high call volumes and multitasking efficiently.

• Capability to offer professional and helpful customer support.

• Experience in healthcare or insurance is a plus.

• Background in retail or food service with significant customer-facing experience is advantageous.

• Familiarity with Microsoft Office is beneficial.

• A quiet, professional workspace is required.

• Completion of necessary training, testing, and certifications is mandatory.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for the employee and their dependents).

• Short and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).