Bilingual Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt and professional customer service to policyholders and agents who speak English and Spanish.

• Handle incoming calls, return calls, and respond to emails.

• Provide information regarding insurance policies.

• Address inquiries and concerns from customers, investigate complaints, and determine suitable solutions.

• Process requests from policyholders and agents, including modifications to policy accounts.

• Stay informed about company insurance products, policies, procedures, and processing guidelines through continuous training.

• Scan, index, and organize documents and requests using OnBase.

• Prepare, send, and manage customer correspondence.

• Monitor customer interactions and account activities for trends, issues, or signs of fraudulent behavior.

• Assist with investigations related to agent practices.

• Conduct research on complaints and follow up on unresolved issues.

• Complete designated projects and departmental tasks within specified deadlines.

⛳️ Requirements

• A high school diploma or equivalent is required.

• One to two years of experience in customer service is preferred.

• Strong verbal and written communication skills in both English and Spanish are essential.

• Ability to clearly explain policy information and address customer concerns in a professional manner.

• Excellent analytical and problem-solving abilities.

• Strong attention to detail and a commitment to accuracy.

• Capability to manage multiple tasks, prioritize responsibilities, and meet deadlines.

• Ability to perform effectively under pressure.

• High integrity and sound judgment are required.

• Ability to maintain confidentiality when dealing with sensitive customer information.

• Ability to work independently while also collaborating effectively with team members.

• Proficiency in Microsoft Word and Excel is preferred.

• Consistent and reliable attendance for the assigned shift is necessary.

• Availability to work full-time and/or part-time as dictated by the position specifications.

🏝️ Benefits

• Competitive compensation tailored to reflect your expertise and contributions.

• Comprehensive health, dental, and vision insurance options.

• Life insurance coverage.

• Retirement plans, including a company-matched 401k and pension plan.

• Paid holidays and time off.

• Parental leave benefits.

• Subsidized all-in-one subscriptions that promote fitness, mindfulness, nutrition, and sleep goals.

• Company-sponsored counseling services for mental health, stress management, and work-life balance.

• Eligibility for continued education reimbursement.

• Company-funded FLMI and ICA courses.

• Discounts on Texas Rangers tickets.