Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida, +7 more locations.

📋 Description

• Deliver customer service assistance to clients.

• Link individuals to emergency shelters and various resources.

• Support customers in navigating several systems.

• Complete orientation and training sessions with full attendance.

• Exhibit computer setup and internet specifications during the interview.

⛳️ Requirements

• Bilingual in Spanish and English, both spoken and written.

• Experience in call centers or customer service roles.

• Experience working remotely is advantageous.

• Proficient in technology with the ability to navigate various systems.

• Available at all times, including weekends.

• Mandatory 100% attendance for orientation and training.

• Must reside in and plan to work from home in Florida, Georgia, North Carolina, Michigan, Pennsylvania, South Carolina, Texas, or Virginia.

• Windows 11-based PC is required; Macs or Chromebooks are not permitted.

• Dual monitor setup is necessary.

• Recent-generation Intel i5, i7, or i9, or AMD Ryzen 5, 7, or 9 processors are required.

• Minimum of 16 GB RAM, with at least 12 GB usable.

• CPU utilization should be at 50% or lower.

• Computer must have an Ethernet (RJ-45) port.

• A wired Ethernet connection is mandatory; Wi-Fi is not acceptable.

• Minimum download speed of 20 Mbps is required.

• Minimum upload speed of 10 Mbps is necessary.

• A ping of 20 ms or less is required.

• The interview must be conducted from the intended work computer with the camera on and screen-sharing capability.

• Candidates must provide screenshots that verify Windows 11, internet speed, RAM, and a wired Ethernet connection.

🏝️ Benefits

• Additional bonus for perfect attendance.

• W2 employee status.

• 100% remote/work from home.