Bilingual Customer Service – French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to incoming calls, texts, chats, and written inquiries.

• Diagnose consumer product issues and deliver precise product information and recommendations.

• Address quality complaints, adverse events, and claims in accordance with Standard Operating Procedures.

• Keep updated knowledge of company products, services, and promotions.

• Efficiently and accurately record all customer and contact details in CRM systems while adhering to compliance standards.

• Provide support to consumers Monday through Friday in a high-volume remote contact center.

• Work a regular assigned schedule for the entirety of the shift.

• Engage in remote training, including systems, SOP, and product training.

⛳️ Requirements

• Bilingual proficiency in English and French, both written and spoken.

• Preferred prior experience in customer service, contact centers, or consumer support.

• Excellent communication, listening, and problem-solving abilities.

• Capability to exhibit empathy, patience, and professionalism in every interaction.

• Comfortable navigating multiple systems and communication channels, including phone, chat, text, email, and CRM tools.

• Strong attention to detail with the ability to accurately and thoroughly document cases.

• Must maintain a private workspace and fulfill telecommuting requirements, including a minimum internet service of 100 Mbps download speed.

• Must meet Quality Assurance standards for service, product knowledge, case coding, and compliance.

• Must possess work authorization in Canada.

🏝️ Benefits

• Company-provided equipment.

• Remote work opportunities.

• Training conducted remotely, including independent reading, systems training, SOPs, and product training.

• A diverse and inclusive workplace.