Bilingual Customer Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to incoming service inquiries via phone.

• Address a diverse range of customer questions with courtesy and professionalism.

• Escalate specific inquiries for expedited resolution.

• Record each interaction and solution in the computer tracking system.

• Manage customer requests and concerns efficiently.

• Provide assistance with phone services.

• Aid in adding funds to inmate accounts.

• Perform multitasking across various computer applications while engaging with customers.

• Operate independently and follow assigned schedules with minimal supervision.

⛳️ Requirements

• Proficient in both English and Spanish, in both spoken and written forms.

• At least one year of prior experience in a call center environment.

• Ability to participate in a 100% classroom training program.

• Capability to meet or surpass performance targets.

• Capacity to work in a fast-paced, time-sensitive setting.

• Technologically adept and able to troubleshoot minor technical issues independently.

• High-speed Internet connection via wired Ethernet; no Wi-Fi, satellite, or hotspot connections.

• Wired internet service; mobile broadband connections are not permitted.

• Minimum upload speed of 25 Mbps and download speed of 50 Mbps required.

• Internet service provider must have 1% or less packet loss.

• Latency should be under 100ms.

• Must have an available cell phone or tablet operating on Android 8.0 or later, or iOS 14 or later.

• Installation of the Microsoft Authenticator (MFA) application mandated by Qualfon IT is required.

🏝️ Benefits

• Virtual paid training from the comfort of home in Texas.

• Equipment provided by the employer.

• 100% remote work from home opportunity.