Bilingual Customer Service – Administrative Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for residential clients throughout the service experience

• Deliver daily operational and administrative assistance for residential services

• Collaborate closely with the Residential Regional Manager to handle daily requests, operational requirements, and issues

• Schedule and reschedule appointments for customers

• Oversee daily and weekly schedules to ensure all crews are appropriately assigned and staffed

• Accurately and promptly close out daily work orders and employee timesheets

• Process client invoices on a daily basis

• Monitor crew time-off requests and coordinate assignments of floaters to ensure adequate coverage

• Coordinate estimates and provide customers with precise pricing information

• Assist in resolving customer service and billing concerns

• Keep accurate records of customer interactions, transactions, complaints, inquiries, comments, and actions taken

• Escalate unresolved customer issues to the Residential Regional Manager

• Identify opportunities for enhancing processes, workflows, and service protocols

• Support additional administrative and operational duties as directed by management

• Ensure that appointments are kept, crews are covered, work orders and timesheets are precise, invoices are timely, and customers receive effective support

⛳️ Requirements

• Proficient in both written and spoken English and Spanish — required

• 3–5 years of relevant professional office experience

• A two-year college degree or equivalent — required

• Previous experience in customer service, administrative support, operations, scheduling, or a related role

• Strong customer service and communication skills, especially via email and phone

• Exceptional attention to detail and organizational abilities

• Capability to manage multiple projects, requests, and priorities concurrently

• Strong problem-solving skills and the capacity to respond effectively to urgent situations

• Customer-centric mindset with a proactive, can-do attitude

• Intermediate proficiency in Microsoft 365, particularly Word, Excel, and Outlook

• Willingness and ability to learn and navigate various software platforms and proprietary systems

• Ability to work independently while maintaining robust communication with managers and field teams

• A four-year degree — preferred

• Experience in residential services, commercial cleaning, facilities management, or another field-service environment — nice to have

• Experience with scheduling field teams or service appointments — nice to have

• Experience managing work orders, timesheets, invoicing, or billing processes — nice to have

• Familiarity with CRM, scheduling, workforce management, or ERP systems — nice to have

• Experience coordinating crews, floaters, or staff coverage — nice to have

• Previous experience in a fast-paced customer service or operations environment — nice to have

🏝️ Benefits

• Training will be provided

• Full-time remote work model