Bilingual Customer Experience Omnichannel Specialist, Spanish

This is a fully remote position, open to applicants in California, +20 more states.

📋 Description

• Deliver exceptional customer service, solutions, and product information through inbound and outbound phone, chat, and email interactions.

• Handle incoming calls and customer communications in accordance with established KPIs.

• Participate actively in weekly team meetings.

• Diagnose issues with Litter-Robot and Feeder-Robot products.

• Offer technical assistance for the mobile app, addressing onboarding and connectivity issues.

• Provide internal insights on customer sentiment and common troubleshooting challenges.

• Collaborate with marketing and engineering teams on beta testing and product development when selected.

• Engage in creating solutions based on customers' experiences with products in their homes.

• Take on additional duties as necessary.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Proficient in fluent Spanish (both spoken and written) to cater to our diverse clientele.

• A minimum of 3 years in customer service is preferred.

• Strong verbal, written, and interpersonal communication abilities.

• Experience with data entry and order processing.

• Capability to multitask and set priorities effectively.

• Solid computer proficiency, including familiarity with spreadsheets, documents, and word processing.

• Commitment to maintaining the confidentiality of proprietary information.

• Ability to uphold a professional environment in a dynamic setting with frequent interactions and interruptions.

• High level of initiative, self-drive, and capacity to inspire others.

• Foster a positive and productive work atmosphere.

• Establish and sustain cooperative working relationships with team members and peers.

• Willingness to work outside regular hours and overtime as needed.

• Candidates should reside in one of the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Kansas, Maryland, Michigan, North Carolina, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

• Not mandatory but preferred: 2+ years of help-desk or customer service experience.

• Not mandatory but preferred: Experience with Google Suite.

• Not mandatory but preferred: Familiarity with Salesforce and/or Magento.

• Ability to sit, talk, or hear regularly and frequently use hands for handling or feeling.

• Ability to stand, walk, and reach occasionally.

• Must be able to lift and/or move up to 35 pounds regularly and occasionally up to 75 pounds.

• Required vision abilities include close, distance, peripheral vision, depth perception, and focus adjustment.

🏝️ Benefits

• Comprehensive Medical/Dental/Vision insurance.

• Paid parental leave.

• Whisker Parents Program.

• One day of "pawternity" leave for new pet adoptions.

• Pet Insurance Discount.

• 401K matching.

• Flexible spending accounts.

• Company-funded short-term disability and life insurance.

• Employee Assistance Program (EAP).

• Generous paid time off.

• 14 Paid Holidays.

• State-of-the-art equipment.

• Pet-friendly office environment.

• Whisker products and swag.

• Support for continuing education.

• On-site gym featuring Peloton.

• Referral program.

• Flexible remote work options.