Bilingual Credit Counselor – West Coast Evening Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trust and build rapport with clients from diverse backgrounds.

• Handle inbound calls from individuals seeking financial education or credit counseling assistance.

• Facilitate one-on-one credit counseling sessions via phone.

• Assess client budgets, income, credit status, and debt responsibilities.

• Offer tailored recommendations on debt management programs, bankruptcy alternatives, credit remediation, collections, and credit reporting challenges.

• Provide financial education and assist clients in budgeting.

• Aid clients in enrolling in ACCC programs.

• Process consumer applications by entering client data and budget information into internal systems and affiliate databases.

• Follow up with potential clients to motivate them to begin or continue counseling.

• Enroll eligible clients into debt consolidation or financial assistance programs.

• Validate client information using internal databases and approved resources.

• Propose customized debt management plans and repayment strategies.

• Educate clients about credit reports, credit scores, and sound financial practices.

• Record client interactions and maintain precise, confidential records.

⛳️ Requirements

• Proficiency in both English and Spanish – required.

• Sales experience – required.

• Candidates from the West Coast – required.

• Strong skills in closing, persuasion, and relationship-building.

• Naturally empathetic with outstanding listening abilities.

• Comfortable discussing financial matters and suggesting solutions.

• Experience in call centers, financial services, credit, banking, or counseling is a plus.

• High School Diploma or equivalent required; Associates or Bachelors preferred.

• 1–2 years of experience in credit counseling, financial coaching, or debt management.

• NFCC Credit Counselor Certification must be obtained within the first six months of employment.

• Experience in analyzing client budgets, income, and debt to formulate actionable repayment plans.

• Background in providing one-on-one counseling or coaching to clients in a confidential environment (phone and/or online).

• Daily proficiency in Microsoft Excel and Outlook.

• Authorized to work in the United States.

• Ability to sit at a desk and work on a computer for extended periods (up to 8+ hours/day).

• Capable of talking on the phone for long durations.

• Frequent use of hands/fingers for typing and operating a keyboard, mouse, and phone.

• Able to wear a headset for prolonged periods.

• Sufficient vision to read computer screens and documents.

• Adequate hearing to comprehend customer conversations via phone.

• Occasional walking or standing, depending on office layout or home arrangement.

• Ability to lift up to 10–15 lbs., such as small office supplies or materials (optional; depends on setting).

• Knowledge of credit reports, credit scoring, and consumer lending preferred.

• Experience in educating clients on credit reports, scores, and healthy financial habits preferred.

• Experience in recommending debt management plans and repayment strategies preferred.

• Availability to work one Saturday per month preferred.

🏝️ Benefits

• Competitive hourly wage of $21–$23 plus bonus opportunities.

• Additional pay differential for night shifts.

• 100% remote work opportunity.

• Equipment provided by the company.

• Comprehensive health insurance including medical, dental, and vision coverage.

• Flexible Spending Account (FSA) for medical and dependents.

• Short-Term and Long-Term Disability; Life Insurance coverage.

• 401(k) retirement plan with company matching.

• Paid time off and paid holidays.

• Flexibility in remote work arrangements.

• Opportunities for professional development and training.

• Supportive team environment with a mission-driven culture.