Bilingual Clinical Training Specialist

This is a fully remote position, open to applicants in Arizona, +13 more states.

📋 Description

• Train patients in a designated territory, district, or region according to clinical service demands, vacancies, or periods of absence.

• Meet quarterly clinical initiative goals aligned with business requirements.

• Follow up with prescribers post-training to provide support, education, data management training, and to identify new customer opportunities.

• Deliver product sales, data management, and clinical assistance to physicians, mid-level staff, CDCESs, and ancillary personnel regarding Omnipod Insulin Management Systems.

• Cultivate customer relationships and promote the use of Omnipod Insulin Management Systems.

• Advocate for CSII therapy and market Omnipod systems to patients and providers through individual or group sessions, both virtually and in person, as well as through continuing education events.

• Achieve at least 3 individual in-person training sessions or separate virtual group trainings daily, aiming for over 20 trainings per week.

• Provide territory updates and progress reports on the Top 60 Physicians/Accounts to the Regional Business Director, Clinical Business Manager, and District Sales Manager.

• Maintain regular communication with the Territory Manager regarding territory requirements and advancements.

• Assist in pump clinics, support groups, informational sessions, office educational events, patient information nights, JDRF walks, and vendor days.

• Assess and recommend Certified Pod Trainers and Level 3 CPTs for consultant CPT roles.

• Complete retention pathway follow-ups within 30 days at an efficiency rate greater than 80%.

• Allocate or conduct patient training based on territorial needs, costs, and timeliness considerations.

• Offer regular product demonstrations to both patients and healthcare professionals.

• Engage physicians in productive discussions and facilitate action.

• Clarify pump data management and work with healthcare providers to enhance patient outcomes.

• Provide field insights to regional and district leadership.

• Fulfill administrative responsibilities and manage expenses promptly.

• Carry out other assigned tasks as needed.

⛳️ Requirements

• Associate degree.

• Bilingual: English / Spanish.

• Minimum of 2 years of relevant clinical experience.

• Professional, current credentials and/or certifications, such as CDCES, RD, RN, PharmD, or other clinical qualifications and/or certifications.

• State licensure as required by the state.

• Valid driver's license.

• Must reside within the geographic area of the assigned territory.

• Capability to lift, carry, and transport up to 30 lbs.

• Preferred: Bachelor’s degree.

• Preferred: 2+ years of experience in a clinical setting and/or managing patients with diabetes and pump therapy.

• Preferred: Previous experience in a commercial role within the medical device or pharmaceutical sectors.

• Professional and polished presentation skills.

• Strong oral and written communication skills.

• Self-motivated individual who requires minimal supervision.

• Flexibility and strong business acumen.

• Competence with computer systems.

• Established credibility and connections within the diabetes community.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off (PTO).

• Additional wellness programs for employees.

• 100% remote work options; employees may work from home/virtually full-time and have the option for hybrid on-site/virtual work as preferred.

• Eligibility for incentive compensation.