Bilingual Client Support Receptionist

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Act as a friendly first point of contact for incoming callers.

• Route calls to the relevant team member or department.

• Promptly return phone calls.

• Direct calls from potential clients to the intake team when suitable.

• Collect initial information from callers before transferring them.

• Arrange appointments and keep accurate calendar records.

• Follow up by phone with current clients.

• Utilize RingCentral for telecommunication.

• Employ Google email, calendar, chat, and video tools for daily communications and scheduling.

• Maintain consistent attendance and be available to answer calls during scheduled hours.

• Ensure incoming calls are answered quickly while maintaining a friendly and professional demeanor.

• Follow up with referral sources.

• Handle multiple incoming calls during peak times while staying calm and organized.

• Utilize Lawmatics and PracticePanther to facilitate call-related and client-related processes.

• Use Microsoft Office tools and Fireflies as necessary for assigned tasks.

⛳️ Requirements

• At least 1 year of experience in a client-facing position, such as customer service or sales.

• Proficient/native-level English skills (both written and spoken).

• Friendly, warm, and professional telephone demeanor.

• Clear and confident spoken English communication.

• Bilingual verbal communication skills.

• Strong active listening abilities.

• Empathetic and considerate communication style.

• Capability to understand conversational context and adapt communication accordingly.

• Maintain composure during high call volume periods.

• Ability to manage multiple incoming calls without feeling overwhelmed.

• Dependable attendance and punctuality.

• Excellent verbal communication abilities.

• Proficient in handling calls and transferring them appropriately.

• Skills in scheduling and calendar management.

• Strong client service orientation.

• Competence in follow-up and information gathering.

• Genuine interest in a long-term receptionist position.

• Availability from Monday to Friday, 9:00 AM to 6:00 PM EST.

• Proficiency in both English and Spanish.

• Familiarity with Lawmatics, PracticePanther, RingCentral, Google email, Google Calendar, Google chat and video tools, Microsoft Office suite, and Fireflies.

🏝️ Benefits

• Opportunity for remote work.

• Environment certified as a Great Place to Work.