Bilingual Client Service Partner, Spanish

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Act as the primary resource for client HR teams, offering tailored benefits support and guidance.

• Cultivate strong client relationships and provide outstanding customer service.

• Address escalated service matters, including claims, appeals, authorizations, eligibility inquiries, and questions related to incentives.

• Collaborate with both internal and external partners to ensure prompt results.

• Work alongside Client Service Executives, account managers, implementation teams, clinical partners, operations teams, and other stakeholders.

• Inform employees about plan options, benefits resources, and healthcare advantages.

• Conduct presentations, benefits education sessions, and disseminate communications.

• Assist in organizing onsite wellness initiatives.

• Promote employee participation in wellness programs and health resources.

• Detect trends and opportunities to improve employee experience and program effectiveness.

• Provide strategic insights and solutions that enhance client outcomes and access to care.

• Travel regularly to Washington, DC.

⛳️ Requirements

• High School Diploma or GED - required.

• Bilingual in Spanish - required.

• At least 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a similar client-facing position - required.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms - required.

• Excellent skills in relationship-building, problem-solving, communication, and presentation - required.

• Capability to manage multiple priorities independently in a dynamic environment.

• Availability for a flexible schedule - required.

• Regular travel to Washington, DC, is mandatory.

• A home internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload is needed for occasional or permanent remote work.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits from the first day of employment.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance coverage.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence policy.