Bilingual Care Coordinator, Vietnamese/Spanish

This is a fully remote position, open to applicants in California.

📋 Description

• Contact members regarding referrals, prior authorizations, medication refills, and scheduling appointments.

• Facilitate transitions of care by performing tasks and assessments following hospital or skilled nursing facility (SNF) discharges.

• Collaborate with RN Case Managers to oversee care for a group of SNP members.

• Monitor alerts (such as new diagnoses, admissions, and discharges) and relay important changes to the care team.

• Act as a reliable point of contact for members, fostering relationships and advocating for their care.

• Ensure accurate and timely documentation within the Case Management system.

• Assist with provider communications, which includes managing record requests and distributing documents.

• Engage in team meetings and case reviews to enhance member care.

• Uphold compliance with HIPAA regulations, organizational policies, and departmental deadlines.

⛳️ Requirements

• Bilingual in Spanish or Vietnamese (mandatory).

• Minimum of 1 year of experience in a healthcare IPA setting.

• At least 1 year of experience with referrals and prior authorizations.

• High school diploma or GED required (Bachelor’s degree preferred; or 4 years of equivalent experience in lieu of a degree).

• Basic proficiency in Microsoft Outlook, Word, and Excel; typing speed of at least 25 WPM.

• Excellent communication and interpersonal skills.

• Capacity to prioritize and handle multiple tasks in a fast-paced, high-volume setting.

• Knowledge of Medi-Cal and managed care plans.

🏝️ Benefits

• Join a mission-driven organization dedicated to making healthcare more accessible for seniors.

• Work in a collaborative, inclusive, and remote-friendly environment.

• Develop a career where your compassion and attention to detail create a meaningful impact every day.