Bilingual Call Center Representative

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Providing customer service and managing processing for employee benefit plans based on accounts

• Addressing inquiries from participants, financial advisors, and plan administrators

• Delivering exceptional service to all callers through phone, email, or chat

• Responding to inquiries and requests from account owners and participants via phone

• Analyzing, reviewing, processing, calculating, and disbursing claims according to information and plan specifications

• Ensuring confidentiality and maintaining HIPAA compliance for the department, clients, and participants

⛳️ Requirements

• Bilingual in English and Spanish is mandatory

• High school diploma or GED required, along with relevant education or equivalent experience

• Preferably over 1 year of experience in a call center or customer service environment

• Competency and experience with Microsoft Office, Excel applications, and claims processing or benefit card systems

🏝️ Benefits

• Health insurance coverage

• 401(k) matching contributions

• Paid time off

• Flexible work arrangements available