Bilingual Automotive Software Onboarding Specialist – Fixed Ops

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist customers in enhancing their operational efficiency and ensuring workflow consistency through the effective utilization of PBS v10 Apex.

• Acquire and develop a comprehensive understanding of all aspects of the PBS v10 Apex software and the training processes for customers.

• Support customers with the deployment, transition, and integration of PBS v10 Apex into their everyday dealership operations.

• Conduct virtual training sessions for customers focusing on assigned modules.

• Promote product adoption by reinforcing best practices and fostering customer engagement.

• Follow up with customers after training to aid in retention, adoption, and achieving long-term success.

• Recognize gaps in customer usage or understanding and offer appropriate guidance.

• Cultivate positive relationships with customers, ensuring their needs are effectively addressed.

• Promptly respond to both internal and external training requests.

• Create tickets, investigate issues, and escalate matters to relevant teams as needed.

• Oversee the v10 Apex queue.

• Keep documentation up-to-date and adjust processes as they evolve.

• Share expertise within the assigned module and among the v10 Apex team.

• Stay informed about new products and commit to ongoing education and cross-training.

• Undertake additional assigned duties and responsibilities.

⛳️ Requirements

• Proficient in both French and English (speaking, reading, writing).

• 1-2 years of experience in a car dealership environment, specifically in Fixed Operations.

• Strong computer skills, with proficiency in the Microsoft Office Suite (Outlook, Word, Excel).

• Ability to rapidly learn and adapt to new software tools.

• Exceptional communication skills, including presentation and public speaking abilities.

• Outstanding customer service skills and professional phone etiquette.

• Strong capabilities in documentation.

• Effective time management and organizational skills.

• Proficient problem-solving and troubleshooting abilities.

• Strong multitasking skills, with the ability to prioritize tasks independently.

• High School Diploma is required.

🏝️ Benefits

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.

• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean.

• Comprehensive health benefits - Medical and dental coverage to support your well-being.

• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.

• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.

• Employee recognition - Regular appreciation programs and performance-based incentives.

• Competitive compensation package.

• Competitive annual base salary.

• Up to $4,800 per year in product certification bonuses.

• Additional performance incentives.

• Attractive referral bonuses.

• Staff discounts – Exclusive savings with partners such as GM, Dell, and more.