Bilingual Audiology Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver audiological support via phone to customers, covering fitting, troubleshooting, software guidance, product selection, and technical reviews.

• Work collaboratively with Sales and Training teams.

• Engage in seminars, workshops, and product launch events.

• Contribute as a member of the multidisciplinary Audiology & Training team.

⛳️ Requirements

• A Master’s degree or equivalent in Audiology or Hearing Instrument Specialization.

• Minimum of 2 years of experience in a clinical setting.

• Familiarity with NOAH and manufacturer-specific software.

• Exceptional verbal and written communication skills, along with strong interpersonal abilities for customer engagement.

• Proven experience in selecting and fitting Hearing Instruments and FM systems.

• Expertise in testing, fitting hearing aids, programming software, and using verification equipment.

• Strong communication, customer service, interpersonal, and presentation capabilities.

• Excellent time management and negotiation skills.

• Proficient technical problem-solving skills.

• Ability to work independently.

• Strong teamwork abilities.

• Bilingual proficiency in English and French, both written and verbal, is essential.

🏝️ Benefits

• Competitive salary.

• Comprehensive medical benefits, including dental, vision, and health coverage.

• Employee Assistance Program.

• Paid vacation time.

• Vibrant work environment.

• Accommodation provided in line with the AODA during the recruitment process.

• Potential for some travel requirements.