Bilingual Analyst, French/English, Fraud Inbound and Detection, Overnight

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct investigations to identify, assess, decide, and report on activities that indicate exposure to financial crimes.

• Evaluate, document, manage, and escalate potential threats and investigations in accordance with standard operating procedures.

• Offer subject matter expertise and supervision of criminal risk utilizing intelligence-based detection and research.

• Provide input and suggestions for enhancements in processes and customer service.

• Monitor trends in financial crime risk, regulations, and compliance standards.

• Oversee and analyze information sourced from detection systems, tools, reports, or manual sources.

• Gather evidence and information for incident reports, loss prevention, litigation, criminal prosecution, management information, statistics, and process improvements.

• Document investigation actions and findings within account and case files.

• Maintain a thorough understanding of financial crime management processes, frameworks, and techniques.

• Compile and format data into both regular and ad-hoc reports and dashboards.

• Analyze data and information to generate insights and recommendations.

• Execute routine service requests, transactions, and queries within established service level agreements.

• Inform and provide information and instructions to both internal and external stakeholders regarding incidents.

• Manage complex and diverse tasks, including escalations from other employees.

• Analyze issues and determine appropriate next steps.

• Implement BMO’s Risk Management Framework, Risk Culture, and approved Risk Appetite while safeguarding assets and adhering to policies, laws, and regulations.

⛳️ Requirements

• Bilingual in French and English is required.

• Experience in banking is required.

• Call center experience is required.

• Knowledge of risk and regulatory requirements related to financial crimes is an asset.

• Familiarity with banking products, services, processes, and organization is an asset.

• Specialized knowledge is preferred.

• Strong verbal and written communication skills are necessary.

• Excellent organizational skills are important.

• Strong collaboration and teamwork skills are essential.

• Good analytical and problem-solving abilities are required.

• Fluency in both French and English to assist clients and team members within and/or outside the province of Quebec is mandatory.

• Availability to work from Sunday to Thursday, 12am–8am EST is required.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Tools and resources to achieve new milestones.

• Accommodations available upon request for candidates participating in all aspects of the selection process.