Bilingual Analyst, French/English – Fraud Inbound and Detection

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct investigations to identify, assess, make decisions on, and report activities suggesting exposure to financial crimes.

• Evaluate, document, manage, and escalate potential threats and investigations in accordance with standard operating procedures.

• Provide subject matter expertise and oversight of criminal risk through intelligence-based detection and research.

• Formulate recommendations for enhancing processes and customer service.

• Monitor trends in financial crime risk, regulations, and compliance standards.

• Analyze information from detection systems, tools, reports, and manual sources.

• Gather evidence and information for incident reports, loss prevention, litigation, criminal prosecution, management information, statistics, and process enhancements.

• Document actions and findings from investigations in account and case files.

• Collect and format data into regular and ad-hoc reports and dashboards.

• Analyze data and information to deliver insights and recommendations.

• Execute routine service requests, transactions, and queries within service-level agreements.

• Notify and provide information and instructions to both internal and external stakeholders regarding incidents.

• Manage complex tasks and escalations.

• Analyze issues and determine subsequent steps.

• Apply BMO’s Risk Management Framework, Risk Culture, approved Risk Appetite, policies, laws, and regulations.

⛳️ Requirements

• Bilingual in French and English is mandatory.

• Experience in banking is required.

• Experience in a call center is required.

• Knowledge of risk and regulatory requirements related to financial crimes is advantageous.

• Familiarity with banking products, services, processes, and organizational structure is a plus.

• Specialized knowledge is required.

• Strong verbal and written communication skills.

• Excellent organizational skills.

• Strong collaboration and teamwork abilities.

• Proficient analytical and problem-solving skills.

• Availability to work Sunday to Thursday from 3pm to 11pm EST.

• Capability to support clients and team members both inside and outside the province of Quebec.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for network building.

• Tools and resources to achieve new milestones.

• Accommodations available upon request during the selection process.