Benefits Support Specialist

This is a fully remote position, open to applicants in Alaska, +18 more states.

📋 Description

• Address participant inquiries and clarify relevant benefits and plan provisions.

• Investigate questions and deliver precise information with minimal supervision.

• Execute transactions efficiently.

• Clarify forms and assist participants through the necessary processes.

• Primarily manage inbound phone calls with occasional outbound calls.

• Promptly complete callbacks and escalate issues as required.

• Maintain accurate records in the case management system.

• Meet standards for quality, accuracy, and timeliness.

• Adhere to client-specific protocols.

• Safeguard confidential participant information.

• Follow company, client, privacy, and security regulations.

⛳️ Requirements

• Strong verbal and written communication abilities.

• Exceptional listening skills and attention to detail.

• Capability to convey information clearly and professionally.

• Basic computer proficiency and willingness to learn new systems and processes.

• Strong organizational and time-management capabilities.

• Ability to work independently in a remote setting while adhering to established procedures.

• Professional, patient, and solution-oriented demeanor.

• Dependable attendance and punctuality.

• Capability to meet established performance standards.

• Minimum internet download speed of 25 Mbps.

• Minimum internet upload speed of 5 Mbps.

• Ping rate of 175 ms or below.

• Ability to connect to a modem/router using an Ethernet cable.

• Must reside in a designated hiring location.

• Experience with defined benefit pension plans is preferred.

• Experience in benefits administration or retirement services is preferred.

• Customer service or call center experience is preferred.

🏝️ Benefits

• Comprehensive virtual training lasting approximately 7–8 weeks.

• Health insurance coverage provided.

• Optional dental and vision programs available.

• Life and disability insurance offered.

• Retirement savings plan included.

• Paid holidays provided.

• Paid time off (PTO) or vacation and/or sick time available.

• Potential bonuses or incentives based on business needs.

• Work from home flexibility.

• Opportunity to enhance skills in benefits administration and participant support.