Benefits Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete daily management of US health benefits, including medical, dental, vision, life insurance, FSA/HSA, 401(k), EAP, enrollments, qualified life events, terminations, COBRA, eligibility alterations, and employee escalations.

• Manage the intake, resolution, escalation, and trend analysis of benefits-related inquiries.

• Cultivate and maintain relationships with brokers, carriers, administrators, and benefits vendors, focusing on performance, service levels, escalations, and continuous improvement.

• Collaborate with the Chief of Staff to shape and enhance HighLevel’s global benefits strategy.

• Assess benefits programs across various countries and employee demographics for competitiveness, consistency, cost-effectiveness, and employee satisfaction.

• Lead a comprehensive global benefits education initiative throughout the year.

• Develop, implement, and oversee employee perks and wellness programs.

• Create intuitive and accessible benefits programs, communications, and service experiences.

• Keep benefits documentation, controls, ownership, and source-of-truth records up-to-date.

• Continuously refine benefits programs, vendor relations, processes, systems, and employee experiences by leveraging data, feedback, and performance metrics.

• Simplify complex benefits topics into actionable recommendations for leadership and clear guidance for employees.

⛳️ Requirements

• A minimum of 8 years of progressive experience in US benefits administration and operations.

• Proven track record in managing complex benefits programs, renewals, vendor relationships, and employee escalations.

• In-depth knowledge of US health and welfare benefits, ERISA, ACA, COBRA, Section 125, HSA/FSA administration, and 401(k) operations.

• Ability to assess complex issues, identify root causes, evaluate trade-offs, and provide practical recommendations.

• Experience in managing brokers, carriers, and benefits vendors effectively.

• Skilled in collaborating with Finance, Payroll, Legal, People Operations, and People Technology teams.

• Experience in enhancing benefits processes, controls, integrations, and service models.

• Strong proficiency in spreadsheet and data analysis.

• Capability to interpret cost, utilization, enrollment accuracy, invoice variances, ticket trends, and vendor performance metrics.

• Ability to distill complex benefits information into straightforward guidance for employees and actionable recommendations for leaders.

• Exceptional judgment and discretion in handling sensitive benefits, health, and employee information.

• Competence to work independently in a dynamic, globally distributed environment.

• Ability to establish processes and infrastructure from the ground up and continuously optimize programs.

🏝️ Benefits

• Comprehensive US medical, dental, and vision coverage.

• Life insurance provision.

• Flexible Spending Account/Health Savings Account (FSA/HSA).

• 401(k) retirement savings plan.

• Employee Assistance Program (EAP).

• Diverse employee perks and wellness initiatives.

• Global benefits education and enablement programs.

• Remote-first work culture.

• Collaborative professional environment with a globally distributed team.