Benefits Call Center Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Handle incoming calls

• Respond to inquiries related to kits sent to beneficiaries

• Guide beneficiaries through the necessary forms to initiate benefits

• Review stop and reissuing cases

• Oversee inbox management

• Collaborate effectively with team members

• Support participants and beneficiaries with inquiries about benefits

• Assist participants and beneficiaries in navigating the benefits process

• Operate multiple systems in a dynamic environment

⛳️ Requirements

• Must be at least 18 years of age

• High School Diploma or equivalent required

• Ability to successfully complete a criminal background check and drug test

• Strong organizational skills are necessary

• Excellent time management skills required

• Strong customer service orientation with clear, professional communication and the ability to follow instructions precisely

• Must pass an internet speed test: download speed of 25 Mbps or higher, upload speed of 5 Mbps or higher, and ping of 175 ms or lower

• Must have the capability to connect using an ethernet cable to a modem/router

• Must reside in a state where the compensation structure adheres to applicable wage regulations

• Currently not hiring in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, or specified metro areas

🏝️ Benefits

• Paid Training

• Opportunities for Career Growth

• Comprehensive Benefits Package

• Positive Work Environment

• Health insurance coverage

• Optional dental and vision plans

• Life and disability insurance options

• Retirement savings program

• Paid holidays

• Paid time off (PTO) or vacation and/or sick leave

• Potential bonuses or incentives based on business needs