Benefits Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls and assist customers with inquiries related to benefits.

• Offer clear explanations regarding healthcare, retirement, and various benefit options.

• Efficiently navigate multiple systems while ensuring accuracy.

• Uphold professionalism and empathy in all customer interactions.

• Achieve performance, quality, and attendance benchmarks.

• Adhere to all company policies and procedures.

• Assist customers of Fortune 100 companies and government entities through Conduent’s essential services.

⛳️ Requirements

• Prior experience in customer service and/or call center roles.

• Exceptional verbal and written communication abilities.

• Proficient typing and keyboarding skills.

• Capability to multitask and navigate various systems simultaneously.

• Strong problem-solving skills.

• High school diploma, GED, or college degree required.

• Experience in healthcare or employer benefits is highly preferred.

• Ability to successfully complete a paid training program.

• Must pass an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms.

• Must connect via an ethernet cable to a modem/router.

• Must reside in a qualifying US state or municipality where the compensation structure meets wage regulations.

🏝️ Benefits

• WEEKENDS OFF.

• Remote work opportunity.

• Paid training provided.

• Health benefits for you and your family, including medical, dental, and vision coverage, starting on day one.

• Supportive team environment with opportunities for growth.

• Potential bonuses or incentives based on business needs.

• Health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance options.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick leave.