Benefits Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls from clients concerning defined benefit pension and retirement plans.

• Provide assistance to callers regarding pension eligibility, benefit calculations, retirement estimates, and payment options.

• Review and clarify necessary documentation and outline next steps.

• Investigate customer inquiries and deliver precise information based on established protocols.

• Utilize multiple systems while aiding customers and recording interactions.

• Accurately process transactions and requests in accordance with established procedures.

• Uphold a professional demeanor and customer-centric approach in every interaction.

• Achieve designated productivity, quality, and accuracy benchmarks.

⛳️ Requirements

• Prior experience in customer service and call center operations.

• Experience in a high-volume call center setting is preferred.

• Familiarity with defined benefit pension plans and/or retirement programs is advantageous.

• Understanding of retirement eligibility, benefit calculations, and pension-related inquiries.

• Excellent communication and active listening abilities.

• Strong problem-solving capabilities and keen attention to detail.

• Capacity to adhere to established guidelines and accurately process transactions.

• Proficiency in navigating multiple computer systems and tools efficiently.

• Ability to multitask while ensuring accuracy and quality.

• Capability to work independently and maintain productivity.

• High school diploma or GED is required.

• Must pass necessary background checks and/or drug screenings.

• Must successfully complete an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms.

• Must connect via an ethernet cable to a modem/router.

• Must reside in an eligible U.S. state or municipality.

• Must commit to the Monday–Friday, 11:30 AM–8:00 PM production schedule post-training.

🏝️ Benefits

• Paid virtual training.

• Health benefits for you and your family, including medical, dental, and vision, starting on day one.

• Paid time off (PTO).

• No weekend shifts.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Vacation and/or sick time.

• Potential bonuses or incentives based on business needs.