Benefit Programs Specialist II

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Conduct interviews with applicants and recipients utilizing adaptive techniques.

• Assess eligibility and benefit levels through automated systems and manual methods.

• Manage applications for SNAP, Medicaid, TANF, Energy, General Relief, Auxiliary Grants, Refugee Cash, and Medical Assistance.

• Analyze information and policies to determine and reassess ongoing eligibility.

• Compute income and resource eligibility according to state and federal guidelines.

• Provide explanations about benefit programs, rights, responsibilities, agency services, and community resources.

• Identify social issues and refer clients to social workers as necessary.

• Research, interpret, and apply mandated program policies and procedures effectively.

• Maintain accurate records and caseload integrity; pinpoint errors and potential fraud.

• Evaluate data consistency and verify accuracy as required.

• Address appeals, create appeal summaries and supporting documentation, and participate in hearings.

• Engage in unit and agency meetings, workgroups, teams, training, and learning opportunities.

• Suggest internal policy and procedure modifications.

• Execute related tasks as needed.

⛳️ Requirements

• High school diploma complemented by additional training and relevant work experience, or an equivalent combination of training and experience.

• General understanding of interviewing, time management, and public social service organizations.

• Knowledge of social, economic, and health issues along with human behavior/social functioning.

• Proficiency in mathematics, including percentages, formulas, and averages.

• Skills in interviewing, data collection, and investigative techniques.

• Ability to analyze policy and identify missing information and gaps.

• Capability to access data such as estates, retirement accounts, and real estate.

• Adherence to professional confidentiality ethics.

• Proficient in computer and software applications.

• Strong attention to detail.

• Effective in building relationships with clients, coworkers, management, and the public.

• Possess sound judgment, discretion, tact, and resourcefulness.

• Excellent oral and written communication skills.

• Capable of preparing clear and concise reports.

• Ability to organize and prioritize multiple tasks and projects.

• Must reside within the Commonwealth of Virginia.

• Must have a valid driver's license and meet the County’s safe driver policy eligibility requirements.

• Willingness to travel occasionally for overnight assignments.

• May be subject to criminal history and central registry background checks.

• Submission of a cover letter, resume, and three references is required.

🏝️ Benefits

• Eligibility for remote work.

• Telework environment available.

• Continuous training, learning, and professional growth opportunities.

• Support for occasional overnight travel.

• Professional and personal growth support for County employees.